Delivery & Returns Policy de

DELIVERY

Within 1 to 12 hours after ordering we will send you an email with a map download link, installation instructions and license key issued specifically for your vehicle. Alternatively you may order SD/USB with map data while checking out, delivery will take 1-2 week, postage is done by POST NL, tracking number will be provided. 

RETURNS AND REFUNDS

Refund Policy: for products and services eligible for a refund, you may request a full refund within 14 days of purchase (“Refund Period”). The refund will be processed in 2 days from the request. In no event will you be eligible for more than one refund of the same service.

Refunds are not issued if customer:

• has a car with faulty navigation system which makes the map update unusable
• sent a wrong VIN number when making an order
• doesn’t know how to use WINDOWS PC in order to prepare and SD card or USB for map updates (MAC is not suitable)
• ordered and paid for wrong product
• changed his mind and doesn’t want an update anymore